Terms and Policies
We DO NOT recommend shipping our cancer patient care packages to the hospital. Patients are routinely moved to different rooms or discharged early and hospital mail rooms are sometimes slow in sorting and delivering packages. If a person has been discharged, there is no guarantee as to what would happen to your gift care package. Therefore, we strongly advise you to send your gift to the recipient’s home. Should you still choose to ship your basket to the hospital, please understand that all shipments to hospitals are made at your own risk. We are unable to guarantee or insure delivery to hospitals and you accept full responsibility if the package is delayed or lost.
Our Cancer Care Packages are shipped from New York within 1 - 2 business days of receipt of order. We ship via the United States Postal Service Priority Mail and FedEx Home/Ground Delivery, unless Express mail is selected.
The Postal Service Priority Mail is usually delivered in 2-3 business days to all locations. Express Mail is guaranteed overnight by USPS/FedEx to most locations (2 days to outlying locations). If shipping to a rural area, please make sure you have a valid US Postal Service mailing address. Shipments to PO Boxes must be via USPS and will be accepted as physical addresses do not always apply. Please see FedEx delivery map for estimated delivery times.
Please contact us at 516-690-7009 to get information about shipping Internationally.
It is the sender’s responsibility to provide a valid delivery address. We cannot be accountable for the cost of replacement gifts or additional shipping charges as a result of an incorrect address. Of course, if the address is incorrect due to our error, we will re-send a new basket immediately at no additional cost.
REFUND AND RETURN POLICY
Due to the nature of our gifts, we cannot accept returns. However, your satisfaction is very important to us. We do our best to satisfy every customer. Should there be a problem with the basket, please contact us to discuss the problem, and we will do our best to resolve the issue to your pleasure.
Contents and basket designs are subject to product availability. RockTheTreatment.com will make every effort to deliver a basket that is as described. Should a product or design not be available, RockTheTreatment.com reserves the right to substitute the product or design with an alternative of equal or greater value.
Rockthetreatment.com takes your security seriously. We utilize the latest 256bit encryption security technology available for all your online transactions. All website transactions meet PCI compliance standards. The secure server software (SSL) that we use encrypts all information you provide, thus ensuring your internet transaction stays protected and private.
We are committed to protecting your privacy. RockTheTreatment.com will not disclose, sell or trade or give out any of the personal information you have provided us with.
Any copy on this website or conversation with personnel at RockTheTreatment.com is based on general knowledge and understanding and is absolutely no substitution for professional medical advice.