If shipping to any of the following, please read before checkout:

  • Condo / Apartment Complex 
    • If you are shipping to an apartment, it is crucial that the unit number is included on the shipping label. 
    • Each apartment building has a different protocol for receiving packages. We cannot guarantee delivery to an individual’s apartment if the building does not allow access inside the building.
    • Many complexes have what’s known as “cluster boxes”. A cluster box unit mailbox is a freestanding, pedestal-mounted mailbox that consists of multiple mailbox compartments and parcel lockers that can lock individually. The United States Postal Service (USPS) will deliver mail and parcels to the mailbox compartments and parcel lockers. USPS packages may be delivered to the parcel locker for the resident to pick up. This is solely up to the USPS carrier. 
  • Rural Areas: 
    • Make sure you have a valid US Postal Service mailing address. Many rural areas require proper rural route information to be in the shipping label. Additionally, in some rural areas the post office holds the package at the post office for residents to pick up packages directly. 
  • P.O. Boxes
    • Packages being shipped to PO Boxes, APO, FPO must be sent via US Postal Service. Rock the Treatment will adjust the shipping carrier to USPS if necessary. 
  • Hospitals or Medical Facilities: 
    • We DO NOT recommend shipping cancer care packages to hospitals because patients are routinely moved throughout the hospital/facility and can even be discharged early.
    • Mailrooms, aside from being slow in sorting and delivering packages, may refuse packages and do not track or reroute them. 
    • We cannot guarantee your gift will be delivered, and are also unable to locate its whereabouts once it arrives at the hospital / facility.

However, we understand that you may not be able to deliver the gift or have someone receive and deliver it on your behalf. If this is the situation and you still choose to send to the hospital / medical facility, we strongly advise you to include the following information in the shipping details: 

  • Hospital name (not only the address). 
  • Once we know it’s a hospital, we write the patient’s name on all sides of the package.  
  • Room number (if you have / can get this information). We also mark the package with the room number and find that this can be helpful.
  • All shipments to hospitals are made at your own risk and you accept full responsibility if the package is delayed or lost.

How do I ship multiple gifts to different addresses?

At this time, we can only process one shipping address per cart and transaction.


Can I schedule my order to ship on a specific date?

Not at this time. While we strive to accommodate customers any way possible. Our software is unable to schedule shipping for a future date. 


I purchased additional items with my care package. Will they be in the same box? 

When possible, added items will be included inside the care package and or shipping box. 


What forms of payment are accepted?

Currently we accept Visa, Mastercard, American Express, Discover and PayPal.

Why is my card being declined?

If you are receiving an error/declined message, please check the billing address entered on your order. The address entered must match the address on record for the credit card that is being used for payment. 

When does my credit card get charged?

Credit cards are charged when the “place order” button is clicked. If a payment error occurs your credit card company may place a temporary hold on your account and you will not be charged. However, you may see a “pending charge”. The credit card company will drop the charges after approximately 2-7 days (varies according to credit card company) 


How do I know if my order has been processed?

You will receive an email from RTT. If you do not see it in your inbox please check your spam folder.

How quickly does my order ship?

Orders are processed as quickly as possible. Generally, it takes 1-2 days for processing. We know how important it is to get these useful products in the hands of your loved one undergoing treatment. Our warehouse does not ship on weekends. 

Will I be able to track my order?

Yes. An email is sent to the email you provided. After placing your order, if you have not received an email by the end of the following business day, please check your spam.


Oops! I placed my order with the wrong shipping address or information. What should I do?

contact us ASAP. If the package has not been processed/shipped we would be happy to adjust the address. Unfortunately, once the carrier has picked up your package, we have no way to revise it.

* Rock the Treatment is not responsible for the cost of replacement gifts or additional shipping charges resulting from inaccurate and/or incomplete shipping information. Of course, if the address is incorrect due to our error, we will resend a new cancer care package immediately at no additional cost.

I entered the gift recipient’s address upon checkout, but the email from Paypal says my package is shipping to me. What should I do? No need to worry. Regardless of the shipping information you entered, Paypal shows your billing address as the shipping address. If you’re uneasy, simply check the shipping information in the order confirmation email sent by Rock The Treatment.

I need to cancel my order. How can I do that? 

Once an order has been processed, it means that it has already been prepared and given to the carriers for shipment. Please contact us immediately and if possible we will cancel the order. Please note depending on where the package is in the process it may not be possible to cancel the order. Please see our return/exchange policy. 


Do you ship internationally? 

  • Canada. If you’re interested in shipping to Canada, please call us with the details and we would be happy to provide a price quote including taxes and shipping rates.
  • Other Countries – please email us at [email protected] for information. 


From where are orders shipping?

All orders are shipped from our facility in Long Island, New York.

When will my cancer gift ship? 

If you’ve placed your order and paid in full before 12am (EST) we will typically ship your box full of love in our signature packaging within I-2 business days (excluding weekends and bank holidays). Please note that this is not guaranteed.


How long will it take for my order to arrive?

The below delivery times per carrier are estimates and not guarantees. Unfortunately, we do not have any control over delivery speed (or the location the package is dropped) and cannot be held responsible for delays in transit. Additionally, once packages are in the hands of the shipping carriers, we only have access to the same information you see when you look up the tracking. 

  • United States Postal Service 
      • Priority Mail is usually delivered in 2-3 business days to all locations.
      • Delivery days are Monday through Saturday.
  • FedEx 
  • FedEx Home/Ground can take 1 to 5 days for delivery depending on the shipping state.
  • FedEx Home delivers 7 days a week and Ground delivers Monday through Saturday. 
  • FedEx 2Day Express operates Monday through Saturday. 

*Note: For estimated delivery times, see FedEx delivery map

  • Flat rate shipping 
    • RTT offers flat rate shipping. Generally, we use FedEx and choose the quickest estimated delivery date. However we reserve the right to choose the shipping carrier. 

Are signatures required upon receipt of the package? 

We do not require a signature for the release of packages as it could be burdensome to the recipient given their situation. However, the individual delivery person has complete discretion in each situation as to whether they feel comfortable leaving a package without a signature, which means this is entirely outside our control. In our experience though, the only times we are aware about a carrier asking to acquire a signature is when it is not delivered someplace other than a residence, and that does not always happen.

If you would like to request that a signature be required please email us at [email protected] prior to placing your order. 

How will I know when my order arrives? Check the email we sent you with the tracking information. If you do not see it, please check your spam. You may sign into your account that was created when the order was placed to check the shipping status. 

My order shipped but it’s been a long time and it is not marked as delivered. Now what?. 

Unfortunately, Rock the Treatment has no control over packages once they are with the carriers. 

We are not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, terrorism safety control, local carrier mis-scans. Please contact us and we will work with you and the carrier to resolve the situation. 

My tracking shows as delivered but I am not sure if they received it. Now what?

Cancer patients have a lot going on and aren’t always feeling well. Additionally, it can be chaotic and overwhelming. Therefore, sometimes it can take a bit of time for them to let you know they received your gift. We understand that senders prefer not to bother the cancer patient to check and see if they received it. 

If the tracking shows delivered and you did not hear from them please do not assume that it has not been received. It is best to contact someone else that lives in the residence to confirm it was received. Also, FedEx provides picture proof (when on shipping to residences). It can be viewed using the tracking number provided. 

Help! The recipient has not received my gift. When is my order considered lost?

Tracking information says “delivered” but you do not think it has been delivered. Cancer is scary, overwhelming and debilitating. Therefore, we understand the desire not to want to bother the gift recipient. Please do not assume it has not been delivered if you have not heard from the person or received a thank you yet. Cancer patients have a lot going on doctor appointments, treatments, caregivers coming and going, possibly feeling lousy. It is hectic. Even if it is out of character it is not uncommon for cancer patients to not reach out to a gift sender immediately. The only way to know for sure if a package has been delivered is to get verbal or written confirmation directly from the recipient or someone in the household. 

If you have confirmed with the recipient that the package may not have been delivered Ask them to:

  • Check all exterior doors and other locations where the package could be, including the porch, back patio, garage, and any area out of potential weather hazards.  
  • Check with anyone who might have retrieved the package. 
  • Look for a note from your carrier on the door. 
  • Review your shipping confirmation email and confirm the address is accurate. 
  • Do they live in an apartment? Check with the front desk attendant, building security, and mailroom.

If the package is not located, please contact us immediately. Lost/Stolen packages must be reported to us within 7 days of the carrier’s stated delivery date. We will contact the shipping carrier and open an investigation. Please respond promptly to emails from us and your carrier to help resolve all issues quickly as possible. If the carrier confirms delivery at the provided shipping address and the package is not located we must receive a copy of a filed theft report with the local authorities in order to refund or replace the package.


Return to sender or return due to wrong address input? My gift was returned to you. Now what? Rock the Treatment is not responsible for Packages marked “undeliverable or unknown address”  or for packages delivered to the address provided, but the recipient is not as intended. If the package is returned to us we will contact you via phone or email to advise you and discuss next steps. Reshipping costs may be applicable. 



Do you accept returns or offer exchanges? 

  • We typically do not accept returns due to the nature of our gifts. However, our priority is to ensure every customer and recipient is happy with our gifts. Should there be a problem, please call 516-690-7009 or email us and we will do our best to resolve the issue to your satisfaction. 
  • If a refund or exchange is approved, it will be issued upon receipt and is contingent upon inspection. Shipping charges are not refundable. 

I (or my giftee) received a damaged product or the wrong item. What should I do?

If any items are defective, damaged, or if you received the wrong item(s), please notify us immediately so that we can resolve the issue. Items damaged during transit or deemed defective upon arrival will be replaced or a credit will be issued as long as we are notified within one week. 

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods, custom or personalized products, and personal care goods (such as toothbrushes). 


Please contact us to obtain approval. To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. If your return is accepted, you will receive an email with instructions on how and where to send your package. Items returned without a return request will not be refunded.

Once we’ve received and inspected your return, if approved, you’ll receive an email confirming the refund has been issued. Payment will be credited to your original payment method.  Please allow for up to 7-10 days  for your bank or credit card company to process and post the refund.

  • Refunds cannot be given for orders:
    • placed with inaccurate/incomplete shipping information
    • delivered to an unintended recipient at the address provided
    • marked “undeliverable or unknown address


Can I substitute products in the care packages? 

We will always do our best to accommodate product changes / additions you may request, provided we have them. For example, if your loved one has special needs such as Sugar-Free, Kosher, Gluten Free, or Oral cancer, we can substitute the product(s) in the gift box with one(s) that are appropriate for the individual’s situation. . 

Before placing your order, please contact customer service by phone 516-690-7009 or email us at  [email protected] to discuss the options that best meet your needs.

Can you put additional products in the gift box? Or can I order / send them to you to add? 

Our priority is getting cancer care packages out as quickly as possible due to the time sensitive nature of the situation. However we do our best to do everything we can to accommodate your needs and make your gift as special as possible. Please contact customer service by phone 516-690-7009 or email us at  [email protected] to discuss the options that best meet your needs.

Can I customize my own gift box? 

We do our best to accommodate special requests.Please contact customer service by phone 516-690-7009 or email us at  [email protected] to discuss the options that best meet your needs.

Can I order just the products you sell? 

If you are unable to find a specific product you’d like to refill and have previously placed an order with us, please contact customer service by phone 516-690-7009 or email us at [email protected] and we will do our best to fulfill your specific request.

Can I purchase a large volume of gift boxes or set up a recurring order (ie: 6 boxes per month)

We are happy to accommodate your needs. Please call 516-690-7009 or email us at [email protected] so we can work together to meet your needs.

Do you offer corporate accounts? 

We are happy to work with corporations that are looking to set up a program for clients, employees or for donation.  Please call 516-690-7009 or email us at [email protected] so we can work together to meet your needs.

What is / isn’t included in the package?

We do not include the word “cancer” on the shipping box or the exterior of the gift box (other than on the return address) because we recognize that the recipient is often unaware they are being sent this gift. They could open it when around others and may want to be discreet about their diagnosis.

We do not include invoices or packing slips since our gift boxes are typically sent as gifts. 

We do include a one-sheet that lists all of the products within the gift box you chose for them, and how they can be used to benefit their physical and mental well-being during radiation and/or chemotherapy treatment. 

We do include a gift note with your personal message if you choose to write one upon ordering. Once the recipient opens the shipping box, it will be right on top, taped to the tissue paper that covers the gift box. 

MISC. Cancer Care Packages

  • Rock the Treatment guarantees that all gifts will have the same general look and product assortment as represented in the photos on the website.
  • Products may occasionally need to be substituted with a similar one of equal or greater value, (mostly due to inventory or supply issues).

If on the rare occasion a problem arises stemming from the usage of a product, Rock the Treatment is not responsible. However, we would appreciate you letting us know by calling us at 516-690-7009 or emailing us.